Refund policy

Due to most items being customized to customers requests, All sales are final.
No Cancellations as product goes into production once order has been placed.

Items Damaged While Shipping

Due to the custom nature of your product, we do not accept returns or exchanges.

• Please refer to all size charts prior to purchasing if you are unsure of sizing.

Once package has been scanned by delivery service for shipment, all delivery claims and disputes must be handled between buyer and shipping company.

If during shipping, your package is delayed, lost or damaged because of Mother Nature’s bad weather, any other natural disaster, any unpredictable or unpleasant circumstances, we are not responsible for it and will not issue a replacement.

We make sure we're packing each product with the utmost care using protective packages and to ship your order out in a timely manner. We will not compensate for any loss or damages caused by delays or any mishandling of your package by the shipping carrier or otherwise.

Please understand that it is not in our hands and we cannot guarantee a timely delivery or a fully intact package. If the shipping carrier fails to deliver the package on time or delivers package damaged please file all claims with shipping company. 

You can always contact us for any question(s) at:  juliaskreations@juliaskreations.com. Your satisfaction is our TOP priority.

Manufacturer Damage:

If the item arrives to you with a manufacturer issue, please contact us at juliaskreations@juliaskreations.com to resolve the issue.

• Photos will be required for proof

If manufacturer damage is confirmed, buyer must return the item. Once the item has been received by Julia's Kreations LLC, we will begin the process of correcting the item and issuing a replacement. 

Refunds will not be given unless the damage can't be repaired or the item can't be replaced.

If it's determined that the care instructions were not followed as provided, the item can be repaired or replaced at customer's expense.